What is MarketWin TollFree?

Toll free number is a 1800 series India telephone number used by businesses to allow their customers to reach them free of cost.

MaerketWin TollFree's advanced features offers a bundled solution that can help your business track calls, route calls based on your organization's needs and safeguard your traffic against long-term service interruptions. Moreover these also help in reducing your overall expenditure significantly on Customer Support Services!!

What does MaerketWin TollFree offer to your business?

Customers don't have to pay for calling you

Customers can call you from across networks and telecom providers

No need to have dedicated telephone lines in your office

Project a big company image by presenting a professionally recorded IVR to the caller

Set multiple departments and extensions

Real time access to call logs and recordings

Why your business needs a Toll free no.?

1. Improves Customer Satisfaction

Toll free numbers improves the overall customer satisfaction ratio. It’s really irritating for customers to pay for the initial interaction with the company or to find a contact number in the bunch of numbers given on a site or in any directory. While a toll free number gives a one point contact for sales inquiries and after sales support calls.

2. Easy To Remember

Toll free 1800 numbers are very easy to remember as business can choose numbers resembling the business name e.g. 1800-200-ZIFFY (1800-200-94339), which is far better than having a xyz number.

3. Credibility

Toll free number gives credibility to your business and gives assurance to customers that its not a fly by night kind of business with a temporary phone number and address.

4. Portability

Due to the 1800 masking you can run your business from anywhere in the world and your customers will never know about your location. You can even distribute your calls depending upon the originating city for proper call handling.

5. Marketing Tool

Nothing can beet a free medium in India for marketing purpose. When you are offering a toll-free number be assured than you will have lot more queries than what you have expected.

Features Of TollFree

Professional Greetings

Having a professional voice greet and guide your customers when they call leaves a lasting impression of your business, vital in today's competitive world. Your current and potential customers expect to be greeted with a clear and friendly voice that reflects your commitment to quality and ultimately your dedication to service. Their confidence in your business will be boosted when they hear a clear and friendly voice on the line.

IVR & Multiple Departments

With MaerketWin TollFree your calling customers can choose from multiple departments. Even if your office is small - multiple departments can be created to give the impression of a bigger company. Size matters. With multiple extensions at your disposal you can create an IVR for call forwarding, voice mail and message delivery settings. With more choice on offer no customer will return disappointed.

Call logs

Call logs throw light on who is calling whom and when. With MaerketWin TollFree, you can view not only inbound but also outbound call activity for your Tollfree phone number or do an advanced search to find recent activity from a specific phone number. History of records cannot be deleted.

Call Recordings

Markets move at an incredibly fast rate. The good news is you can get a good idea which way the market is shaping by simply analyzing call recordings. MaerketWin TollFree enables you to analyze individual telephone encounters as well as call patterns from your callers. Utilizing this can help you improve the efficiency and effectiveness of your employees, resulting in better branding and more growth for your business.

Click 2 Call

Need some elbow grease to improve your customer support? Great! MaerketWin TollFree provides outgoing call facility. Outgoing calls can be initiated from the computer through Click2Call functional provided through web panel of MaerketWin Tollfree It is simple and effective. Outgoing calls are archived and can be accessed from the call logs for review.

Multi Agent Call Transfer

Stay connected wherever you are. MaerketWin TollFree enables you and your employees to stay connected irrespective of your location at a particular time. With MaerketWin Tollfree, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home. Worldwide call transfer from MaerketWin TollFree keeps you connected so you have the freedom to work from anywhere. With MaerketWin TollFree the world is your playground, drawing room, or whatever you like it to be. Multi Agent Call Transfer allows you to connect the calling customer to first available employee or in a round robin manner.

Mini CRM

Best things in world come in small packages. Our Mini CRM is one such package. It is small yet very powerful. Track and manage customer data with our Mini agent call center. Add call summary in notes for later review. Use the follow up section to schedule action on a later date. For lead harvesting purposes, the MaerketWin TollFree offers a tagging nomenclature which is used to tag customers - hot, warm, and cold - according to their potential.

Customized alerts

Who does not like to be wowed from time to time? You customer is no different. Start wowing your customers now. Send Customized messages to your customers. By using this feature, you can now send your callers customized notification via SMS route acknowledging any call received from the customer. Each message is time stamped.

Set office hours

Remove the big "If" from your business vocabulary. Get things done. Most businessmen will have war stories to share about a big order that came when he was working late in the office. However, for every single order won - many are lost because the phone was not answered. Calls from busy customers are filled with business possibilities and they often come at wrong time! With MaerketWin TollFree, your business can gear up to handle customer calls - 24x7.

Set Max duration of calls

Set parameter for call handling time for your agents. MaerketWin TollFree gives you an option to set time for interaction of each customer to your agent. This facilitates you to not only handle all calls in a professional way but also saves on cost and time of your company!

Voice Mail

Tick Tock, Tick Tock. Business never sleeps. With MaerketWin TollFree's Voice Mail feature you can stay connected with your customers even if you can't take a call. After hours support. MaerketWin TollFree delivers messages to multiple email addresses in MP3 format. When callers leave a message for you on your voice mail service, the message will be sent to your email account as an attached file.

Mini call centre

Life is full of surprises. How can you be sure that things will go according to what you've planned? Be prepared for surprises. Get your plan B. The Mini Call Centre enables you to transfer calls to whichever agent is available to answer. If one agent is on the phone, calls can still come in and be answered by the other agents. If all agents are on the phone then it would go to a general voicemail. Eventually you can add more agents to answer calls and have different departments.

Online Administration

MaerketWin Toll free gives you complete online control of your Phone System. It’s easy to setup your account, view call reports, configure extensions and call forwarding numbers.

Any employee on leave can be removed from an extension and after hours can be set for an unplanned holiday at the click of a mouse.

Changes that you make online are applied instantly so your Phone System will always keep up with your growing business.