Call recording is great for Consultants, Lawyers, Real Estate Agents, and other professionals looking to record contractual conversations

Document Conversations

Call recording is great for Consultants, Lawyers, Real Estate Agents, and other professionals looking to record contractual conversations

 

Customer Service Monitoring

Reference prior customer calls to resolve disputes, or secret shop your customer service team and use recorded calls as a training tool

 

Recording Interviews

Journalists and Hiring Managers may find it useful to record interviews or reference the content within for accuracy

 

Mobile Efficiency

We've all been in situations where we need to write down important information when we are out of the office or in the car. The call recording feature allows you to easily record a call so you can replay the conversation and get the important details later

After Hours Support

Ask any businessman and he will have stories to share about a big order that came when he was working late in the office. However for every single order won - many are lost because the phone was not answered. Calls from busy customers are most potent and they often come at wrong time! With Advance PBX  your business can gear up to handle customer calls - 24x7. You can concentrate your energy on taking action in your business and not on finding and arranging all the information. After hours support - allows you to communicate with the customers calling after regular working hours

Different available options

• Route International Calls from certain countries to your cell phone 24x7

• Divert all calls to a dedicated "late night" team or to Voice mail

• Keep Fax and Voice mail working 24x7

• See missed calls - after office hours and follow up the next working day

Call Transfer

Advance PBX allows you and your employees to stay connected from the road, at home or anywhere you go. With Call transfer, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home. Worldwide call transfer from Advance PBX keeps you connected so you have the freedom to work from anywhere.

 

Voice Mail

With Advance PBX - Voice Mail feature you can stay connected even when you can't take a call. Advance PBX delivers messages to multiple email addresses in MP3 format.

Acknowledge your customers

When callers leave a message for you on your voice mail service, the message will be sent to your email account as an attached file. Playing the message is just like opening any other attachment. An acknowledgement SMS can be sent to the caller - informing that his message has been received and he will be contacted shortly. A small gesture that goes a long way in creating satisfied customers

 

Ensure effective business communication

If you are away or unable to physically answer the call at any point in time, a message can be left so that the purpose of communication is achieved and the follow up work can continue unhindered. Voice mail can be extremely helpful during busy office hours, as you might be stuck in a meeting when an important message is received. The message can be received without inconveniencing or frustrating the caller, saving precious time for both the caller and called parties

 

Mobile App

Business information at your finger in real time. Imagine, in the morning, after daily pooja, a business man or a key executive clicks a small button to see a dashboard on mobile phone and within moments one would be able to access the voice of existing and potential customers and how employees are communicating with customers, who are the source of the revenue for the organization!

 

Differentiate between productive and non productive employees

One can easily differentiate between performing and non performing employees quickly and see core issues that need to be addressed. Now the only job left is to take actions based on concise actionable information provided in real time by the Advance PBX (AP) mobile application

 

No more hassles about mobile phone compatibility of the apps

This AP application is written in universal standard of HTML5. There is no need to install any apps on your mobile so no worry about the compatibility of apps with the different types of mobile phones and operation systems. This SR app can run on all the smart phones and requires a simple browser. This apps provides great ease of use for businesses as mobile phone is an essential accessory that business people carry at all times. Moreover, tracking the entire business communication in real time from a dashboard on mobile is a source of competitive advantage for all the businesses.

 

Dashboard with powerful features

• Call logs: It helps in managing business leads and ensuring that these are properly attended by employees

• Voice mail: To know the voice of the customers in real time

• Call recordings: Listen to pain points of your customers, assess whether these are properly addressed to by the organization and get your business growing with satisfied customers

On Hold Music

On Hold Music from Advance PBX is a great way to keep your callers happy and engaged while on hold. You can choose from several available music selections or create your own custom music and on hold commercials. You can change the on-hold music from the website - to play pertinent messages at time of festivals, announcing special deals, new products etc

Enhance Company Image

Project a professional image for the company in each interaction with the customers. You can announce about awards or recent recognitions by the company. Music on hold is usually associated with a successful, established company giving your business an edge is important in all aspect of phone communications. Listening to music on hold can make a big difference to customers while being transferred or put on hold. Sometimes it's the small things that customers really appreciate.

 

Engage Customers

You can use this feature to play promotional advertisement, new features in your product or some seasonal discount. Customers can get educated while waiting for the call to get transferred and enquire in detail with the representative who answers the phone.

 

Conferencing

The audio conference feature allows companies to reduce cost of face to face meeting and work on real time for discussing various issues that require employees/other person to gather together to exchange ideas and information. The employees are no longer requiring presenting physically for attending a meeting. With Advance PBX - multi-party conferencing can be enabled on any extension. The incoming participants can join by calling on the Advance PBX and dialing the extension. Optionally, a PIN can be generated to make the conference call secure. The recording of the entire conference is available from the website. Compared to conference feature on the mobile phone, Advance PBX is very robust because poor signal on any one call leg will not disrupt the entire conference.

 

Mini CRM Integration

Track and manage customer data with the new Mini CRM Integration.  Add call summary in Notes for later review. Use the follow up section to schedule action on a later date. For lead harvesting purposes, the Advance PBX offers a tagging nomenclature which is used to tag customers - hot, warm, and cold - according to their potential. 

Number Portability

Your existing number (mobile or tollfree) has already been circulated in the market and is present on the business cards and stationery. Using Number Portability it is possible to migrate your existing number on the Advance PBX platform seamlessly. 

Your existing number will get all features and benefits of Advance PBX, without having to incur charges to promote the new number and your customers can continue to call you

 

Business benefits of Online Administration

• Advance PBX gives you complete online control of your Phone System. It’s easy to setup your account, view call reports, configure extensions and call forwarding numbers.
• Any employee on leave can be removed from an extension and after hours can be set for an unplanned holiday at the click of a mouse.
• Changes that you make online are applied instantly so your Phone System will always keep up with your growing business.